Legal
Refund & Cancellation Policy
Last updated: 30 July 2026
This page summarises how deposits, balances and cancellations are handled. The controlling terms for any specific booking are those in the signed engagement agreement.
1. Deposits
A 50 percent deposit confirms a booking and reserves the speaker's date. Until the deposit is received the date remains available to other clients.
2. Client cancellation
| Notice given | Outcome |
|---|---|
| More than 60 days before the event | Deposit is transferable in full to a rescheduled date within 12 months, or refundable less any non-recoverable travel costs already incurred. |
| 31 to 60 days before the event | 50 percent of the deposit is retained; the remainder is transferable to a rescheduled date within 12 months. |
| 30 days or fewer before the event | The speaker fee is non-refundable because the date can no longer be resold. Travel costs already incurred are also payable. |
3. Cancellation by the speaker or by us
If a speaker becomes unavailable, we propose a substitute of comparable standing at no additional bureau fee. If no substitute is acceptable to you, all sums paid for that engagement are refunded in full, less any travel costs you have separately incurred and can recover through your own suppliers.
4. Force majeure
Where an event cannot proceed because of circumstances outside either party's reasonable control — including severe weather, venue closure, public health orders or transport failure — the parties will first seek to reschedule. Where rescheduling is impossible, sums paid are refunded less non-recoverable expenses evidenced by receipts.
5. Format changes
Converting a confirmed in-person engagement to a virtual one is normally possible and results in a revised, lower quote. We ask for at least 14 days' notice so the speaker can adapt the material.
6. Service concerns
If a delivered engagement falls materially short of the written brief, contact us within 14 days of the event with details. We review every complaint personally, and where the shortfall is attributable to our selection or management we will refund all or part of our bureau fee.
7. Refund processing
Approved refunds are issued to the original payment method within 10 business days of agreement. Bank transfer refunds may take a further three to five days to appear.
Questions about this document? Write to contact@nationalspeakers.la or to National Speakers, 486 Santa Monica Boulevard, Richmond, Virginia 23219, USA. Telephone +1 (949) 245-4679.